Level 10 Service is when…

  • The walls are clean, and the school smells great.
  • The staff is clean and they smell good.
  • You get immediate recognition upon entering the school.
  • The staff practices active listening, despite distractions.
  • Everyone on the staff smiles and gives polite greetings.
  • The staff makes promises and then follows through on them—fast.
  • The staff asks your name and then remembers it.
  • The printed materials are colorful, professional, clean, and well designed.
  • You get thank you cards for your patronage.
  • Everyone on the staff greets students by name and asks if they can help in any way.
  • The staff is friendly and treats students and their families like they’re the most important people in the school.
  • All of the events at the school are clearly posted, regularly announced, and expertly run.
  • The curriculum is loaded with value.
  • Students leave the school happier than when they walked in.
  • The staff takes the time to ask you about your life outside of the school and acts as if they’re interested when you tell them.
  • Students are shocked at how personable and well-trained everyone is.
  • The gear you want is always in stock, and it’s the best.
  • Students feel that they’re getting 10 times the value that they’re paying for.

  • Conclusion

    Level 10 service isn’t just about meeting expectations; it’s about exceeding them in every way possible.

    From the moment a student walks in the door to the time they leave, every interaction should reflect the highest level of care and professionalism.

    When you consistently deliver this level of service, your students will not only stay but will also become loyal advocates for your school.