This manual is designed to clearly outline the roles, responsibilities, and expectations for instructors at our martial arts school. It ensures that both parties—management and instructors—are aligned and understand what is expected to foster a productive working environment.
Job Description and Duties
- Open and Close Studio: Responsible for the opening and closing procedures of the studio.
- Event Management: Assist in organizing and running all tournaments, clinics, and demonstrations.
- Teaching: Schedule and conduct both group and private lessons.
- Record Keeping: Maintain up-to-date records and paperwork.
- Inventory Management: Manage inventory levels and reorder supplies as needed.
- Studio Maintenance: Ensure the studio is clean and presentable at all times.
- Student Follow-Up: Promptly follow up on missed appointments and absent students.
- Event Organization: Plan and execute demonstrations and other promotional events.
- Financial Responsibilities: Make bank deposits daily or as required.
- Communication: Manage the monthly student newsletter and conduct rank tests.
General Rules of Conduct
- Courtesy: Learn and use the names of all students and their parents, greeting them warmly at every opportunity.
- Behavior: Maintain a professional demeanor at all times; no complaining, arguing, or shouting among staff.
- Substance Policy: No consumption of alcoholic beverages during or immediately before work.
- Professional Communication: Answer the telephone with a friendly and professional tone, e.g., "Good afternoon, thank you for calling The Martial Arts Academy, this is [Your Name], how may I help you?"
Instructor Qualifications
- Loyalty: Demonstrate a strong commitment to the school.
- Punctuality: Always adhere to scheduled class times and studio hours.
- Dependability: Reliable in all responsibilities and tasks.
- Professional Appearance: Maintain a clean, pressed uniform and professional demeanor.
- Honesty: Uphold the highest standards of integrity.
Expectations
- From Us: We commit to promoting and supporting your growth as a top-class instructor, treating you fairly, and providing guidance to help you reach your full potential.
- From You: We expect unwavering loyalty, punctuality, a professional attitude, commitment to sales and marketing efforts, and courtesy towards all students and staff.
Studio Operations
- Hours: Monday-Friday, 11 AM to 9 PM; Saturday, 9 AM to 3 PM.
- Vacations and Time Off: Includes paid vacation and national holidays, with notice required for scheduling replacements.
- Sick Leave and Emergency Protocol: Procedures for notifying management, arranging for substitute instructors, and securing the studio.
Compensation
- Base Pay and Commissions: Competitive base pay plus commissions on gross sales and bonuses for exceptional performance.
- Lesson Fees and Payment Options: Detailed structure of registration fees, tuition, and available payment methods.
Maintenance and Merchandising
- Studio Cleanliness: Daily and weekly cleaning routines to maintain a pristine environment.
- Inventory and Supplies: Regular checks and ordering to ensure essential items are always in stock.
- Sales and Orders: Protocols for handling sales, special orders, and returned merchandise.
Reporting
- Weekly Reports: Instructors must submit detailed weekly reports covering sales, student activities, inventory status, and general school operations.
This manual should be read and understood by all instructors to ensure clarity and mutual understanding of job roles and expectations. By signing this document, instructors agree to uphold the standards and practices outlined within.
This comprehensive manual is designed to provide clear guidance and establish a professional standard within the martial arts school, ensuring that all instructors are well-informed of their roles and responsibilities.
