Level 10 Service is when every aspect of your martial arts school operates at the highest standard of excellence, creating an exceptional experience for your students and their families. Here’s what Level 10 Service looks like:
- Immaculate Environment: The walls are clean, and the school smells great.
- Well-Groomed Staff: The staff is clean and they smell good.
- Immediate Recognition: You get immediate recognition upon entering the school.
- Active Listening: The staff practices active listening, despite distractions.
- Polite Greetings: Everyone on the staff smiles and gives polite greetings.
- Follow-Through: The staff makes promises, and then follows through on them – fast.
- Personal Attention: The staff asks your name and then remembers it.
- Professional Materials: The printed materials are colorful, professional, clean, and well designed.
- Appreciation: You get thank you cards for your patronage.
- Personalized Service: Everyone on the staff greets students by name and asks if they can help in any way.
- Friendly Atmosphere: The staff is friendly and treats students and their families like they’re the most important people in the school.
- Clear Communication: All of the events at the school are clearly posted, regularly announced, and expertly run.
- Valuable Curriculum: The curriculum is loaded with value.
- Positive Experience: Students leave the school happier than when they walked in.
- Genuine Interest: The staff takes their time to ask you about your life outside of the school and acts as if they’re interested when you tell them.
- Well-Trained Staff: Students are shocked at how personable and well-trained everyone is.
- Stocked Gear: The gear you want is always in stock, and it’s the best.
- Exceptional Value: Students feel that they’re getting ten times the value that they’re paying for.
