There are a variety of ways to conduct effective staff-training programs. As a suggestion on how to get started:
- Hold a one or two-hour staff training “kick-off” on a Saturday or Sunday, where you’re going to outline your goals and start your first training session.
- Then hold one 30-minute group staff training session each week, where you spend:
- five minutes recapping the last meeting,
- 8 to 10-minutes explaining the new topic and what excellence means for that topic,
- 8 to 10-minutes practicing the new skills… and then the remainder of the time getting group feedback on the session.
- Follow those meetings up with a number of 2 to 5 minute daily (or nightly) tune-in meetings and short pre-shift meetings to keep everyone focused on the desired performance level and outcome.
Get out your calendar and plan a month of meetings at a time. Begin that process anew each month so that you can clearly evaluate your progress to date and adjust your approach if needed.
