Prior to the Meeting

  • Preparation Time: Spend 10 to 30 minutes preparing for the meeting. Outline the agenda, gather any necessary materials, and ensure the meeting space is ready.

The General Meeting

  • Performance Review (10 minutes): Start with a positive performance review. Highlight what went right the previous night or week. Allow staff members to share brief successes or positive experiences. This sets a positive tone and boosts morale.
  • Staff Training on a Particular Subject (10 minutes): Choose a specific training topic relevant to your staff's needs. This could be customer service, sales techniques, teaching methods, or any other area for improvement. Allow time for Q&A and feedback.
  • Review of Daily Operations (10 minutes): Discuss what’s happening that night in classes, the office, and behind the scenes. Ensure everyone is aware of their responsibilities and any special events or promotions.

After the General Meeting

  • Instructor Meeting (5 to 7 minutes): Meet with instructors to discuss their plans for running Level 10 classes that evening. Focus on teaching strategies, student engagement, and any specific goals.
  • Sales Staff Meeting (5 to 7 minutes): Review pending sales on a person-by-person basis. Discuss strategies for closing sales and addressing any challenges.
  • Private Meetings: Meet privately with any staff members who need more guidance or help. Provide personalized feedback and support.

Boosting Morale

  • Positive Reinforcement: Start the meeting on a positive note by celebrating successes and achievements. Recognize individual contributions and teamwork.
  • Interactive Training: Make the training sessions interactive and engaging. Use role-playing, group discussions, and practical exercises.
  • Incentives and Rewards: Offer small rewards or incentives for meeting goals or demonstrating exceptional performance. This could be verbal praise, certificates, or even small gifts.
  • Open Communication: Encourage open communication and feedback. Let your staff know that their opinions and suggestions are valued.

Getting Staff to Play the “Game” Full Out

  • Clear Expectations: Clearly define what you expect from your staff. Set specific, measurable goals and provide the tools and training they need to achieve them.
  • Involve Everyone: Make sure everyone feels involved and important. Assign roles and responsibilities that play to each staff member's strengths.
  • Lead by Example: Be a role model. Show enthusiasm, dedication, and a positive attitude. Your behavior sets the standard for your team.
  • Continuous Improvement: Emphasize the importance of continuous improvement. Encourage staff to set personal goals and strive for excellence in their roles.
  • Team Building: Incorporate team-building activities into your training sessions. This helps build camaraderie and a sense of shared purpose.

Example of a First Staff Training Session Agenda

  1. Preparation: 10 to 30 minutes
  2. General Meeting:
    • Performance Review: 10 minutes
    • Staff Training on Customer Service: 10 minutes
    • Review of Daily Operations: 10 minutes
  3. After the General Meeting:
    • Instructor Meeting: 5 to 7 minutes
    • Sales Staff Meeting: 5 to 7 minutes
    • Private Meetings as needed

Recommended Resources

To enhance your ability to conduct effective training sessions, consider adding the following books and training materials to your library:

  • Books:
    • The Truth About the Martial Arts Business by John Graden
    • Leaders Eat Last by Simon Sinek
    • Drive: The Surprising Truth About What Motivates Us by Daniel H. Pink
  • Video Training Tapes:
    • Ken Blanchard on Leadership and Customer Service
    • The Leadership Challenge by James Kouzes and Barry Posner