Breaking Your Training Program into Pieces
Like the kata mentioned above, you’re going to take each part of your school’s operation and break them into clearly defined pieces. Then you’re going to take each area and define what a Level 10 performance is for that part, and then design a staff-training session to practice the skills needed to make it happen. Below are different aspects of your school’s operation that can be broken up into staff training topics.
Staff Training Sessions
How the School Looks
Objective: Ensure the school is visually appealing and welcoming.
- Level 10 Performance:
- Exterior and interior cleanliness.
- Professional signage and decor.
- Well-maintained training areas and equipment.
- Training Focus:
- Conducting regular maintenance checks.
- Establishing a cleaning schedule.
- Creating a checklist for daily and weekly tasks.
The Greeting
Objective: Provide a warm, professional welcome to everyone who enters.
- Level 10 Performance:
- Staff greets everyone with a smile and eye contact.
- Friendly and helpful initial interaction.
- Immediate assistance offered to visitors.
- Training Focus:
- Role-playing different greeting scenarios.
- Emphasizing the importance of first impressions.
- Practicing clear and positive communication.
The Beginning of Classes
Objective: Start classes on time and with energy.
- Level 10 Performance:
- Punctual start with organized transitions.
- Engaging and motivational class openings.
- Clear instructions and expectations set.
- Training Focus:
- Time management and punctuality.
- Creating engaging warm-up routines.
- Setting clear class objectives and rules.
The Interaction with Parents and Family
Objective: Foster positive relationships with parents and families.
- Level 10 Performance:
- Regular, friendly communication.
- Updates on student progress.
- Addressing concerns promptly and professionally.
- Training Focus:
- Communication skills for different scenarios.
- Providing effective progress reports.
- Handling complaints and feedback constructively.
The Retail Sale
Objective: Enhance the retail experience for students and families.
- Level 10 Performance:
- Knowledgeable staff who can recommend products.
- Professional display and inventory management.
- Smooth and friendly transaction process.
- Training Focus:
- Sales techniques and product knowledge.
- Visual merchandising and display setup.
- Efficient and courteous checkout process.
The Follow Up
Objective: Maintain engagement and satisfaction after initial contact.
- Level 10 Performance:
- Timely follow-up calls or emails.
- Personalized communication.
- Addressing any questions or concerns effectively.
- Training Focus:
- Creating follow-up schedules and templates.
- Personalizing communication.
- Tracking and analyzing follow-up effectiveness.
The Team Effort in Teaching
Objective: Ensure cohesive and collaborative teaching practices.
- Level 10 Performance:
- Consistent teaching methods and terminology.
- Collaborative lesson planning and execution.
- Supportive and constructive feedback among staff.
- Training Focus:
- Team-building exercises.
- Standardizing teaching methods.
- Regular team meetings for planning and feedback.
Implementing Staff Training Sessions
- Schedule Regular Sessions: Establish a regular schedule for staff training sessions, such as weekly or bi-weekly meetings.
- Create Training Materials: Develop detailed training materials for each session, including checklists, role-playing scripts, and performance metrics.
- Engage Staff: Encourage active participation by involving staff in role-playing and discussions.
- Provide Feedback: Offer constructive feedback during training sessions and recognize improvements.
- Monitor Progress: Track the progress of staff training and adjust the program as needed to ensure continuous improvement.
